After work, Mr. Ren, who lives in Dalian, went to his colleague's house to have dinner. During the dinner, he drank two bottles of beer. Later, Mr. Ren, who was well fed, took a taxi home. According to Mr. Ren, he sat in the co driver's seat after getting on the bus that night. First, he played with his mobile phone for a while. He felt sleepy after drinking. He put his mobile phone in his shirt pocket and slept for a while. Later, the driver woke me up when I arrived at the station. "I wanted to pay the fare with my mobile phone, but I found that the mobile phone was missing and there was no cash in my pocket." I also didn't have any cash with me, so I asked the master to initiate online payment first, and then I wanted to get off and look for it. The driver drove away as soon as I got off the bus. I immediately went to the small supermarket downstairs, borrowed the boss's mobile phone to call my number, and called to remind me that it was off. Then look at the itinerary record of your account, which shows that "cash payment" has ended the transaction.

"My mobile phone still has at least 85% power, and my jacket is very deep, so it's impossible to fall out." Mr. Ren recalled that he played with his mobile phone after getting on the car. He must be in the car, and the driver who got off the car immediately drove away, and I immediately called my mobile phone to remind him that it was off. What's the reason. After going home, I logged into my account with my family's mobile phone and found that the driver could not be contacted after the transaction ended. I had to find customer service before contacting the driver.

Then the reporter contacted the driver, Master Liu, to find out about the day. Master Liu said that Mr. Ren did take his mobile phone when he got on the bus. After I woke him up at the destination, he said he could not find his mobile phone. Then I asked him to get off the bus and go first, and pay with someone else's mobile phone login account. After I left, I also called the customer service to ask what should be done. The customer service said that in this case, the customer could not use online payment, so he had to choose cash payment to end the order.

Mr. Ren said, "I will borrow my mobile phone from the supermarket after driving away, and it will not take more than 3 minutes." The supermarket monitor and the supermarket owner can testify for me that night.

Master Liu said that after consulting customer service that night, he learned that "in this case, online payment is not allowed" and went back to find Mr. Ren, but he did not find him. Mr. Ren questioned this. If he lost his mobile phone, he could still log in to his account and continue to pay. Even if he did not end the transaction, the driver could continue to take orders. There was no need to click "cash to end the transaction".

During the reporter's interview with the parties, it was found that the car rental company provided two-way integrated cameras for each online car rental, while the monitoring in Master Liu's car disappeared, and key evidence was missing in the investigation. In this regard, Master Liu said that there was a two-way integrated camera in the car, but he didn't insist on it at ordinary times. He didn't know that the monitoring in 2019 was not recorded until he cooperated with the investigation. Although all parties require that the omni-directional two-way integrated camera be used in the car, it is difficult to really implement it. At present, due to the delay in finding the mobile phone, Master Ren has reported the case to the police in the area under his jurisdiction. At present, the police have been involved in the investigation.